Products used
InsightChat
InsightChat
Maximise your revenue across every potential customer
From spotting repeated objections to understanding why customers drop off, InsightChat turns your support chats into a revenue engine — helping you close gaps, improve your product, and convert more customers across every market.
- Understand Your Customers at Scale
AI analyzes every support chat so you don't have to.
- One Upload
Chat logs in. Product insights out.
- Auto-Discovery
Surface recurring questions, complaints, and feature requests — without lifting a finger.
- Prioritized Insights
Know exactly what to fix first to reduce support volume and increase satisfaction.
Who are our partners
Programmes
Oxford Prospects Programmes is the study abroad scheme of Oxford Prospects and Global Development Institute, which promotes international academic exchange.
The Institute of Singapore Chartered Accountants (ISCA), Singapore's national accountancy body founded in 1963, has over 40,000 members across 40+ countries.
An APAC cloud services provider and top-tier Google partner serving 3,000+ clients.
A global interactive entertainment company serving over 150 million players.
Opportunity
Intelligence for the Future of Business
Businesses generate more customer data than ever: support chats, complaints, repeated questions, and drop-off signals. Analyse it all, act on what matters, and turn every conversation into a competitive advantage.
Use cases
Understand Your Customers at Scale
AI analyzes every support chat so you don't have to.
Map every conversation. Segment customer signals.
One Upload
Chat logs in. Product insights out.
Upload once. Analyze instantly. Turn chats into insights.
Auto-Discovery
Surface recurring questions, complaints, and feature requests — without lifting a finger.
Detect emerging patterns. Identify root causes.
Prioritized Insights
Know exactly what to fix first to reduce support volume and increase satisfaction.
Prioritize what matters. Build an action plan.
Customer story
How One Merchant Turns Support Conversations into Actionable Product Insights
Upload chat logs once—no manual tagging, sorting, or endless review. In minutes, uncover customer pain points, recurring questions, and product opportunities.
